Shut Off Your Galaxy Note 7 Immediately and Take These Steps to Return Your Dangerous Cellphone
The much anticipated release of the Samsung Galaxy Note 7 cellphone quickly turned into a dangerous hazard for unsuspecting consumers and a disaster for Samsung. In early September 2016, just a few weeks after the release of this new product, Samsung voluntarily recalled these smartphones after discovering a defect in the battery that caused the phones to overheat, catch on fire, and explode.
Unfortunately, it quickly became apparent that this action was not sufficient to keep consumers safe, given the extent of the problem. As questions mounted about the safety of the recall measures, Samsung was forced to take extraordinary measures.
Initial Recall Not Effective
On September 15, 2016, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), Samsung issued a formal recall of 2.5 million of the Galaxy Note 7 cellphones that were sold prior to the date of the recall. The CPSC required the recall after Samsung received 92 reports of the batteries overheating, causing 26 burns, and 55 claims of property damage—including fires in cars and garages.
The CPSC and Samsung advised consumers to turn off their phones immediately and to stop using them. Under the initial recall, consumers had the choice of exchanging their cellphone for a replacement Galaxy Note 7, a different version of Galaxy Note 7, or a refund.
However, problems with the Galaxy Note 7 continued with its supposedly safe replacement. Since the initial recall, at least one lawsuit has been filed against Samsung by a man who suffered severe burns when his Galaxy 7 Note exploded in his pants pocket. In addition, a number of other people reported their replacement phones emitted smoke or spontaneously caught on fire, too. Some claims indicated that people awoke from sleep to discover their phones on fire. This caused Samsung to take the unprecedented step of stopping production and sales of the Galaxy Note 7.
Take These Immediate Steps to Return Your Family’s Phones
Under the present recall, consumers have these options:
- Make an exchange for a Galaxy S7 or Galaxy S7 Edge and replacement of any Galaxy Note 7 specific accessory with a refund of any difference in price. Consumers who exchange may also be eligible for a $25 gift card, in-store credit, in-store accessory credit, or a bill credit.
- Obtain a refund through the retailer that sold them this device.
People can return their phones to the carrier or retail store of the initial purchase. Contact information for many carriers and retail stores are found the Samsung recall page.
Did you suffer injuries due to a defect in your Galaxy 7 Note or other consumer product? Call our firm at 888.716.8021 to schedule a free case evaluation with Alan Morton to learn about your legal options.
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